Frequently Asked Questions

Find quick answers to common questions about orders, shipping, payments, and returns.

1. Does Vallinex Ventures offer Cash on Delivery (COD)?

Yes, Vallinex Ventures offers Cash on Delivery (COD) on every product across India. You can choose COD at checkout for a simple and secure shopping experience.

2. How long does Vallinex Ventures take to deliver?

Orders are shipped within 24–48 hours after confirmation. Delivery usually takes 5–7 business days, depending on your location. A tracking number is shared via email once your order is dispatched.

3. Is Vallinex Ventures a trusted website?

Yes, Vallinex Ventures is a trusted Indian D2C e-commerce brand based in Ahmedabad, Gujarat. We provide quality-checked products, multiple secure payment options, and reliable customer service.

4. What is the return policy of Vallinex Ventures?

Vallinex Ventures offers a 48 hours easy return policy. If you receive a defective, damaged, or incorrect product, you can request a return within 48 hours of delivery.

Important: A clear video of the product unboxing is mandatory as proof. This video will be required to process any return request. Without the video, we cannot proceed or accept the return request.

Please note: Exchanges are not available.

5. Which products are not eligible for return?

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, seeds, plants)
  • Custom products (e.g., personalized items, special orders)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you’re unsure about a specific item, please contact us before placing your order.

6. Where does Vallinex Ventures ship?

We ship pan-India through reliable courier partners to ensure fast and safe delivery.

7. How can I contact Vallinex Ventures customer care?

You can reach us via:
Email: vallinexventures@gmail.com
WhatsApp: +91-6351038055
Support Hours: Mon–Fri, 10 AM – 7 PM | Sat– 11 AM – 4 PM

8. Does Vallinex Ventures sell original products?

Yes, Vallinex Ventures carefully sources and quality-checks every product before shipping to ensure authenticity and customer satisfaction.

9. Can I track my Vallinex Ventures order?

Yes. Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your order in real-time.

10. What payment methods does Vallinex Ventures accept?

We accept multiple payment options, including:
Debit Card, Credit Card, UPI, Net Banking, Wallets, and Cash on Delivery (COD).